I received my lens today. They shipped it Friday the 24th second day air and it arrived this morning. I played with it a bit this morning and it seems sharper at the 70 mm end but I really haven't had the opportunity to take it out and give it a good run yet because of the weather. They said that if I still see issues to send my lens and my camera body in for calibration. I don't think it will come to that.
Final word, Canon's Customer service was awesome. My lens was received and fixed on the 23rd, checked and shipped on the 24th. That kind of turnaround time deserves major kudos. I don't think the repair was anything too intense, but if I ever do need major repairs, at least I know they're on top of it.
Anyway, Friday Mushna and I are on our way to Vegas. We're going to see a vocalist named Leah Solanga perform and catch a Cirque show. Should be fun.
http://en.wikipedia.org/wiki/Lea_Salonga
Tuesday, April 28, 2009
Friday, April 24, 2009
70-200 f/2.8L IS USM Lens Update
So far my experience with Canon Customer Service has been excellent (Sigma should pay attention).
I received an email yesterday with the information that my lens has been received and work has begun. They gave my case a repair number where I can check the status online.
I called today expecting to get an automated system to see if anything unusual was found with the lens but was transferred to a customer care representative instead. I gave them all my information and they told me that the repairs have already been made and the lens was in the quality assurance department getting the work done checked. I checked the online status a short time after that and they said it's already completed and will be shipped soon.
The rep told me that there was adjustments made to the mechanics and the electronics in the lens to bring them back into factory spec.
To wrap up, I sent the lens UPS ground on Tuesday, April 21st. It arrived in Irvine, CA on Thursday the 23rd and was accepted by the service department. Today, April 24th the repairs are already made and the lens is being prepared to be shipped back. Amazing.
When I had sharpness issues with my Sigma 10-20, I had to send it in twice. My lens would disappear and magically show up on my door step three weeks earlier. The only time I ever got any detailed information was when I called and begged them for an update. I received an email a few days later telling me the lens had been shipped. They have no online monitoring and when you call, all you're told is that it's in for repairs. I will never purchase Sigma lenses again.
I received an email yesterday with the information that my lens has been received and work has begun. They gave my case a repair number where I can check the status online.
I called today expecting to get an automated system to see if anything unusual was found with the lens but was transferred to a customer care representative instead. I gave them all my information and they told me that the repairs have already been made and the lens was in the quality assurance department getting the work done checked. I checked the online status a short time after that and they said it's already completed and will be shipped soon.
The rep told me that there was adjustments made to the mechanics and the electronics in the lens to bring them back into factory spec.
To wrap up, I sent the lens UPS ground on Tuesday, April 21st. It arrived in Irvine, CA on Thursday the 23rd and was accepted by the service department. Today, April 24th the repairs are already made and the lens is being prepared to be shipped back. Amazing.
When I had sharpness issues with my Sigma 10-20, I had to send it in twice. My lens would disappear and magically show up on my door step three weeks earlier. The only time I ever got any detailed information was when I called and begged them for an update. I received an email a few days later telling me the lens had been shipped. They have no online monitoring and when you call, all you're told is that it's in for repairs. I will never purchase Sigma lenses again.
Thursday, April 23, 2009
70-200 f/2.8L IS USM
I suspect my lens may need a slight calibration. I sent it to Canon on Tuesday, April 21st. It arrived this morning, Thursday, April 23rd. I've heard amazing things about Canon's customer service and repair turn around time. I'll post when it's returned. Hopefully the rumors are true and I'll have it back next week (before Friday because we're on our way to Vegas that day).
Saturday, April 18, 2009
Thanksgiving Point Tulip Festival
Today we hit the Tulip Festival at Thanksgiving Point. I mainly shot with my 70-200 f/2.8L IS but took a few photos with my 100 mm f/2.8 Macro and even one with my Sigma 10-20 that turned out pretty cool.
I had some concerns of softness on my 70-200 f/2.8 so I took it into a local camera shop (Kew's Camera) and he ran tests on it. He concurred that it is coming in a bit soft at f/2.8 but I shouldn't be concerned enough to send it in for warranty work. He suggested I stick to the f/4 or above range unless I need to dip into the f/2.8 range. I have read that this lens comes in soft at 2.8 so I'm assuming it's just acting as it should and am going to work on shooting at f/4 or above unless it's dark/a low light situation.
By the way. My wife used "bokeh" in a sentence tonight. I was so happy.
Here are a few selected shots. You can view the entire set here (these shots are straight out of the camera converted from RAW to jpg using Canon's Digital Photo Professional software. No adjustments in Photoshop except for one shot which I cropped a bit):
http://www.flickr.com/photos/hypnoeyez99/sets/72157617022358610/
I had some concerns of softness on my 70-200 f/2.8 so I took it into a local camera shop (Kew's Camera) and he ran tests on it. He concurred that it is coming in a bit soft at f/2.8 but I shouldn't be concerned enough to send it in for warranty work. He suggested I stick to the f/4 or above range unless I need to dip into the f/2.8 range. I have read that this lens comes in soft at 2.8 so I'm assuming it's just acting as it should and am going to work on shooting at f/4 or above unless it's dark/a low light situation.
By the way. My wife used "bokeh" in a sentence tonight. I was so happy.
Here are a few selected shots. You can view the entire set here (these shots are straight out of the camera converted from RAW to jpg using Canon's Digital Photo Professional software. No adjustments in Photoshop except for one shot which I cropped a bit):
http://www.flickr.com/photos/hypnoeyez99/sets/72157617022358610/
Monday, April 6, 2009
Warm Weather!
It's finally warming up which means more pictures. Last weekend I was asked to do my first engagement shoot for my cousin Trent and his Fiancee Karla. It was definitely a new experience, but it was fun and I've kind of dealt with my fear of photographing people.
Here are some of the better shots:
You can see the whole set here (I still have a lot to process so I will be adding more as I get to them):
http://www.flickr.com/photos/hypnoeyez99/sets/72157616318212215/
I finally bought into the Cokin filter set a couple of weekends ago. Unfortunately the weather hasn't allowed much opportunity for shooting so I'll get a post up about it as soon as I can get some test shots. I am going to purchase the gradient tobacco filter (hopefully) this weekend from Pixels so I'll have more to discuss.
Finally, here is the moon from tonight. It looks better if you click and view it full size. It's not the sharpest because I was on my back patio trying to maneuver my tripod to shoot straight up. I'll definitely be trying another shot once I get out away from the city and have a better angle at the moon. This was taken with the 70-200 f/2.8 L IS + EF 2x II teleconverter:
Here are some of the better shots:
You can see the whole set here (I still have a lot to process so I will be adding more as I get to them):
http://www.flickr.com/photos/hypnoeyez99/sets/72157616318212215/
I finally bought into the Cokin filter set a couple of weekends ago. Unfortunately the weather hasn't allowed much opportunity for shooting so I'll get a post up about it as soon as I can get some test shots. I am going to purchase the gradient tobacco filter (hopefully) this weekend from Pixels so I'll have more to discuss.
Finally, here is the moon from tonight. It looks better if you click and view it full size. It's not the sharpest because I was on my back patio trying to maneuver my tripod to shoot straight up. I'll definitely be trying another shot once I get out away from the city and have a better angle at the moon. This was taken with the 70-200 f/2.8 L IS + EF 2x II teleconverter:
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